Policies

  • Salon M² is dedicated to client beauty and excellent customer service in a comfortable, friendly environment. All of our licensed specialists sincerely enjoy what we do and it is reflected in the loyalty of our clients. We promise individual attention and great services for all of our customers. If, at any time, you believe we have failed to live up to these standards please bring it to the owner’s attention.

  • We love seeing you! But, because of an increased number of last-minute cancellations, no shows, and the high demand on our time, we found it necessary to implement a new booking policy.

    We kindly request 24 hours notice for any cancellation or changes to your standard service reservation.

    RUNNING LATE?

    Under most circumstances, guests more than 15 minutes late will be asked to reschedule or see another stylist if available. Please call to make sure your reservation can still be accommodated.

    LAST MINUTE CANCELLATION OR NO SHOW?

    1st Time – It’s on Us. No worries- We all get busy and forget.

    2nd Time – We ask that you prepay for next scheduled visit.

    3rd Time – We hope we see you again. We love you, but you are now on a walk-in basis.

    ***Fees will be paid on your next visit.

    ***All appointments which require a large block of time require a 50% non-refundable deposit at the time of booking. If your appointment is held as scheduled, the deposit will go toward your service. If the appointment is changed or canceled less than 48 hours’ notice, the deposit is redeemed and another deposit will be required to re-book.

    Corrective Color

    Lash Extensions

    Hair Extensions

    Keratin Treatments

  • For the Safety and comfort of your children, yourself, and our guests, we appreciate your support and understanding of our guidelines regarding children in the salon. Please make all necessary child care arrangements prior to your visit. If something were to happen to your child, it would not only be devastating to you and your family, it would be equally devastating to your Salon M2 family. Guests who do not abide by our safety policies may be asked to reschedule their appointment.

    Children 12 years old and younger are welcome on the salon floor when receiving a service.

    Because we use hot tools, sharp instruments, and chemicals on the salon floor, we ask that no children are present unless they are receiving a service. This is for your child’s safety and protection. This includes children in strollers, carriers, or in your lap. Our primary concern is for your child’s welfare.

    Out of respect for other guests we ask that all disruptive children (loud talking, games, crying infants) be taken elsewhere until the noise subsides.

    Any gaming systems or other electronic devices are to be used with head phones to keep the noise level at a respectable minimum.